Quality Manager; Work location: Riyadh, Saudi Arabia; In-office; Full-time; Salary: US$80K - $96K per annum; Industry: ICT; Administrative and Office

 

Urgent high paying job ICT industry of Quality Manager in Riyad Saudi Arabia

Job Title: QualityManager

  • Work location: Riyadh, Saudi Arabia; In-office; Full-time
  • Salary: US$80K - $96K per annum
  • Industry: ICT; Administrative and Office

Overview:

We are seeking a highly motivated and experienced Quality Manager to join our growing team.

The ideal candidate will be a Saudi National with 12+ years of experience in Quality Management, preferably within the outsourcing industry.

This role requires strong managerial experience, a proven track record of success in managing large government and private accounts, and a deep understanding of quality assurance principles and methodologies.

Responsibilities:

  • Business Process Excellence
  • Lead the development and implementation of robust quality management systems.
  • Conduct thorough business process mapping and analysis to identify areas for improvement.
  • Drive continuous improvement initiatives across all departments.
  • Develop and implement key performance indicators (KPIs) to track and measure quality performance.

Governance & Compliance:

  • Develop and maintain operating models, service level agreements (SLAs), and company policies.
  • Ensure compliance with all relevant industry standards, regulations, and customer contractual requirements.
  • Oversee and conduct internal and external audits to assess quality performance.
  • Develop and implement a comprehensive quality certification plan.

Project Management:

  • Provide quality oversight for all projects, ensuring adherence to quality standards and timelines.
  • Analyze project data to identify potential risks and develop mitigation strategies.
  • Collaborate with project teams to ensure successful project delivery.

Customer Focus:

  • Identify key customer needs and expectations.
  • Develop and implement customer-centric quality solutions.
  • Build and maintain strong relationships with key customers.

Team Leadership:

  • Lead and mentor a team of quality professionals.
  • Provide training and development opportunities to team members.
  • Foster a culture of quality and continuous improvement within the organization.

Reporting & Analysis:

  • Prepare regular reports on quality performance and key metrics.
  • Analyze data to identify trends and make informed decisions.
  • Present findings and recommendations to senior management.

Qualifications:

  • Education: Bachelor's degree in Engineering, Business Administration, or a related field.
  • Experience: 12+ years of progressive experience in Quality Management, with a strong preference for experience in the outsourcing industry.

Skills:

  • Proven leadership and managerial skills.
  • Strong analytical and problem-solving skills.
  • Excellent communication, interpersonal, and presentation skills.
  • Proficiency in data analysis and reporting tools.
  • Knowledge of ISO 9001 or other relevant quality standards.
  • Strong understanding of business process improvement methodologies (e.g., Lean, Six Sigma).
  • Proficiency in Microsoft Office Suite.

Other Requirements:

  • Saudi National.
  • Experience in managing large government and private accounts

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